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Returns & Exchanges
At Boxhero, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
3
Attach the Label
Download and print the prepaid shipping label provided through our portal and securely tape it to the outside of your box.
4
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing